Upper & Lower Deck B&B Terms and Conditions

 The Upper Deck & Lower Deck B&B Terms and conditions are as follows:

Prices are shown per room, per night and are inclusive of breakfast for two persons, parking for one car and wi-fi. No reduction is made for single occupancy of a double or twin room.  In common with most Hotels, B&B’s and Guest Houses in Cornwall we insist on a minimum stay of 2 nights. Very exceptionally1 night stays may be taken at our discretion, but a £20 surcharge may apply.

 Bookings, Payment of Deposits.

All prices will be shown on our website and quoted in Pounds Sterling. Any payment collected online will be in Pounds Sterling. A deposit of 25% of the reservation tariff is required to secure your booking request. The remaining 75% balance will be required 28 days before your arrival unless otherwise agreed. A reminder will be sent. Payment by card can be completed securely on-line. All major credit cards (except American Express) are accepted. We also accept BACS transfer. Cheques are no longer accepted.

CANCELLATION POLICY

Our standard cancellation policy applies only to bookings taken directly through the Upper Deck B&B website via our ‘Bookalet’ on-line reservation system. For bookings made through affiliate websites such as Airbnb, then their relevant T&C’s and cancellation refund policy will take precedence. No exceptions will be made to this cancellation policy.

Cancellation by us

We reserve the right to cancel your booking where circumstances cause the B&B to become unavailable or uninhabitable for your chosen dates, including due to Government imposed pandemic lockdowns. In such circumstances a full refund, including the deposit, will be repaid. We will not be liable for additional expenses incurred by you, or for compensation claims thereafter.

Cancellation by you

If you cancel the B&B booking, you must inform us of the cancellation and the reason for it immediately in writing by email to upperdeckbandb@gmail.com . 

If you cancel your reservation for any reason 28 days or more in advance of your stay, we will refund your 25% deposit. 

If you cancel your reservation less than 28 days prior to your arrival, then your 25% deposit will be retained, and you will be liable to pay the remaining balance at the contracted rate. However, please be reassured that we will then endeavour to re-sell those dates.  If this is achieved, we will refund the deposit and balance to you. If we are unable to re-sell the dates at the full rate you have initially paid, then we will refund you only to the value of the resell amount. Whenever a refund is made a £15 admin fee will be charged.

 Covid 19

Although the pandemic now appears to be under control, the Government may insist accommodation providers have to close at short notice causing inconvenience to you and impacting our livelihood. The Covid pandemic has been with us for over two years and its consequences are now well known. We take the view that guests are fully aware of the risk of last minute Covid cancellations and make holiday arrangements in the full knowledge that pandemic cancellation insurance is not usually available. We have therefore decided that if you cancel your booking less than 28 days before arrival due to Covid-19, then our standard cancellation will apply and a refund will not be automatically repaid.

 What happens if you fall ill during your stay?

If you were to fall ill become ill when staying at the B&B you will be required to return to your home address immediately, and no refund will be given in respect of the portion of the Holiday Period when you do not occupy the B&B. If you become ill whilst staying at the B&B and are unable to safely travel home and then must remain at the B&B, you will be required to pay the full cost of your extended stay. This is because we would be obliged to cancel other bookings and refund all guests who had booked to stay during your isolation period and for any quarantine period following your departure.

 Holiday Insurance

We realise that no reason for cancellation is ever a good one and can often arise because of devastating personal circumstance. Therefore, please take away some of the worry about the costly problem of cancelling your reservation by taking out Travel / Cancellation Insurance, however unlikely you think your cancellation may be.

 Check in and Check out Times.

Arrival time is between 4.00pm and 7.00pm. If you are likely to be significantly earlier or later than this, please let us know. Check out from your room is by 11.00am on the day of your departure please. If you require a later check out please ask us first to confirm it is convenient.

 Breakfast

Please advise us of any dietary or other special requirements prior to your arrival so that we can source special dietary items if necessary. Freshly cooked breakfast will be served between 8.30am and 9.30am daily. If you require an earlier breakfast please inform us so arrangements can be made. In the unlikely event of breakfasts not being available at the B&B a £15 refund per person will be made. In such circumstances breakfast is available at other hotels and cafes in Marazion if the need arose.

 Take away food  

Guests must not bring take away food, fish and chips, pizza’s etc. into their bedrooms. Spillages on bedding results in difficult stains and dry-cleaning costs which may be added to guest bills. Thank you for respecting this.

 Damages and Breakages

Please take care whilst staying at our property. You are responsible and liable for any breakages or damage which you cause to the accommodation or its contents. Please report these as soon as they occur, especially if you accidentally spill something. It’s much easier to clean if we know what has been spilled and act quickly. We do not normally charge for minor breakages, but we reserve the right to make a charge to the guest’s credit / debit card, or we may send you an invoice, for repair or making good if the damage or breakage is significant.

In the case of non-repairable damage, missing or soiled items we apply a new for old replacement cost policy. We may make an additional charge of £100 if you did not report this at the time of your stay.

 Safety and Security

Guests are requested to conduct themselves appropriately at all times and to comply with B&B procedures and/or requests with regard to conduct and respect for the property of the B&B, its employees and guests and their health and safety. We reserve the right to refuse accommodation or services, or remove you and members of your party from the B&B (without compensation), if in our reasonable opinion, we consider this provision to have been breached. Guests are expected to make themselves aware of fire evacuation procedures displayed in your room and in the information folders, and not undertake any activity that may cause risk of fire or injury to self, to others or to property.

 Guests must ensure when leaving the property that the front door is closed and locked properly behind them using the key. Please also ensure that the key issued to you remains in your possession until the time of your departure when it must be handed back to the owners/staff. The front door keys are expensive (£35 each). If you lose your key and we are obliged to change locks and obtain a full set of new keys this significant cost will be charged to your card.

 Please note we do not take any responsibility for the security of your vehicle or valuables whether or not in parking spaces identified by us.

 Limitation on access to other parts of the property.

Britannia House is our private home and we live on the premises. Unless invited to do so B&B guests are not permitted to enter any rooms other than your bedroom, the hall, stairs and landing, (and private bathroom and living room for Lower Deck guests). The owners snug /office, bedroom, kitchen, rear yard, outside washroom and raised decking areas are private, and out of bounds to guests unless invited to enter.

 Lost Property

If we find any lost property, we will make every reasonable effort to contact the owner, but if we cannot locate the owner or an item is not reclaimed with 1 month of the guest’s departure it will be disposed of. If a guest requires an item of lost property to be returned to them by post, then normal postal charges, plus a minimum charge of £5 to cover packing and time spent attending the Post Office will apply and must be paid by the guest in advance of posting.

 Children & Pets Policy

Children over the age of 12 years may stay in the Lower Deck twin room either with a parent, or when the parents are staying in the Upper Deck Room. Children under the age of 16 must not be left alone or unaccompanied by their parent/guardian in the B&B at any time, and their welfare will be the responsibility of their parents.

 We are unable to accommodate dogs or pets of any description at any time. Registered guide dogs are naturally welcome.

Although we do not accept children under 12 years old or pets at the B&B, guests are advised that Britannia House is also our family home and that we have our own pet Labrador ‘Betty’. From time to time our own grandchildren under 12 years old and other family pets may visit and stay.

 Wi-fi and Mobile Phones.

Superfast broadband Wi-fi connection and mobile phone signals cannot be guaranteed at Britannia House. Connectivity is the sole responsibility of network providers and therefore beyond our control.  B&B Bookings are not accepted upon the promise of Wi-fi or mobile phone connectivity.

 Discrimination

 It is the policy of the Upper Deck Bed and Breakfast not to discriminate on the grounds of race, ethnicity, gender, age, religion, marital status, disability, sexual orientation or any other officially recognised diverse group. Guests and all staff or sub-contractors engaged by or on behalf of the Bed and Breakfast are expected to adhere to this policy and the Bed and Breakfast owners may, without incurring any liability, remove from the Bed and Breakfast any person or persons, including paying  guests, offending against this policy without recourse to compensation.

 Guest Behaviour

 Guests are requested to be of good behaviour and keep noise levels to an acceptable level for the sake of others present at our home. Although we do not insist guests retire to their beds at a certain time, we do insist on silence after 11.00pm. The Bed and Breakfast owners reserve the right to judge acceptable levels of noise or behaviour of Guests, who upon request must curtail their behaviour to an acceptable standard. In the event of failure to comply with reasonable requests, the owners may terminate the booking immediately and request the offending guests to leave without recourse to compensation.

 Access Statement

 Our disability access statement can be found below, or can be sent to you by e-mail on request.

 Car Parking

 The Upper Deck does not have its own on-site parking and there are yellow lines outside, but it’s legal to wait briefly outside to unload your bags and pick up / drop off passengers. Free off road reserved parking is provided nearby - we will give you a ‘permit’ to place on your dashboard. Although generally a low crime area, we cannot be held liable for theft, damage or loss to vehicles and contents wheresoever parked in Marazion.

 Smoking Policy

At The Upper Deck we operate a strict ‘No Smoking’ policy in the building - including vapes and e-cigarettes. It is against the law to smoke in the B&B premises. Guests failing to respect the no smoking rule will be asked to leave without refund.

 Website information

While all reasonable efforts have been taken to ensure the accuracy of information on our website, the owners do not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the website without notice.  Hyperlinks to third-party websites are provided for your convenience. We cannot accept responsibility for the content or use of third-party sites.