BRITANNIA HOUSE – SELF CATERING BOOKING TERMS AND CONDITIONS
PLEASE NOTE:
For all reservations made via the Luxury Coastal Agency their T&C’s apply and have precedence over those shown on the Upper Deck website. The full Luxury Coastal T&C’s can be viewed from this link. https://luxurycoastal.co.uk/booking-terms-and-conditions
BRITANNIA HOUSE – DIRECT BOOKING TERMS AND CONDITIONS
For all reservations made direct with the owner via the Upper Deck B&B website the below T&C’s will apply. (also available online at https://www.upperdeckbandb.co.uk/terms-conditions
These Terms and Conditions apply for the periods that we close our B&B to go on holiday, when we are able to let the whole of Britannia House out as a self-catering property. This is usually during July and August, but may include Easter and other periods which will be shown on the Britannia House availability calendar.
1. INTRODUCTION
We really want you to have a most enjoyable holiday in our beautiful home and we realise that reading the small print can be a bind. We have taken great care to try to provide an excellent standard of accommodation and presentation. Our booking terms and conditions are there to protect the trust we have placed in you, our guests.
Please therefore read through these terms and conditions carefully before confirming your reservation, as once you have paid your deposit this creates a legally binding agreement. If you have any worries or concerns, regarding our terms and conditions, please do not hesitate to contact us.
2. AGREEMENT TERMS & CONDITIONS
Britannia House is privately owned. This contract is between you and the owner of the property and the following conditions form the basis of the contract between you (the ”Hirer” or “you” or “your”) and the Property Owner (The “Owner” or “we” or “us”).
The Owner does not sell or offer for sale any “packages” or act as an “organiser” within the meaning of the Package Travel, Package Holidays and Package Tours Regulations 1992 and these Regulations do not apply to any booking the Owner may accept. The Hirer has the right to occupy a property as tenant for a holiday only, for a period of less than 1 month, (within the meaning of Schedule 1, para 9 of the Housing Act, 1988).
The Owner hereby agrees to let the property to you on the following terms and conditions:
By confirming your booking upon payment of a deposit for Britannia House you accept the terms and conditions as below, and our agreement becomes a legal contract. We reserve the right to terminate the contract of hire without notice and without refund for a breach of these conditions.
The Hirer (person paying the deposit) certifies that:
• He / she is authorised to agree the booking conditions on behalf of all persons included on the booking and including those added or substituted to the original booking.
• The Hirer is over 18 years of age.
• The Hirer agrees to take responsibility for the party occupying the property and to notify The Owner if they are not a member of that party.
3. PRICES
The rental price will be advertised on the Britannia House availability section of our ‘Bookalet’ reservation system as shown www.upperdeckbandb.co.uk website. Rental prices may increase or decrease at any time, but not after your booking has been confirmed. Prices may be different from standard prices advertised or on our website where an extra charge is levied (e.g. for special events), or reduced for late availability offers.
All discounts, special offers, and late availability reduced pricing are offered at The Owners discretion and can be withdrawn or added at any time. Reduced pricing applies to new reservations only and any confirmed are contracted at the original price.
The prices our properties advertised on Luxury Coastal or Airbnb may differ from the standard prices shown on the Upper Deck website. This is due to the other website taking an additional service charge from you.
4. PAYMENT
Payment for bookings are made direct by the guest through the Upper Deck website by card, or by BACS in Pounds Sterling.
A 25% Deposit is required at the time of booking. (see section below on insurance).
The remaining 75% balance, plus a £150 damage security bond will be due 8 weeks before arrival.
The damage security bond will be returned to you within 7 days of your departure, assuming the property has been left undamaged and in good order.
Holiday Insurance
We realise that no reason for cancellation is ever a good one and can often arise because of devastating personal circumstance. Therefore, (just as you would if you booked an international holiday), please take away the worry about the costly problem of cancelling your reservation by taking out Holiday Cancellation Insurance, however unlikely you think your cancellation may be.
5. OCCUPANCY
Under no circumstances may the number of people staying in the property exceed six (6), and only those listed at the time of booking may occupy the property. A child under 24 months does not count as a person for the purpose of calculating occupancy, however where the child is 'extra' to the maximum occupancy stated, the Owner may provide extra bedding at extra cost.
Celebration parties or gatherings during your period of occupancy, including guests not staying at the property must be with prior agreement with the Owner.
We essentially aim to provide family holidays so it is our policy not to accept bookings from single gender groups and groups of persons under the age of 21 years, or for hen, stag or any other party.
Dogs (or other pets) are not accepted at Britannia House.
Where the above occupancy conditions are breached this will be grounds for cancellation of the booking without refund or compensation.
6. CANCELLATION POLICY
Our standard cancellation policy applies only to bookings taken directly through the Upper Deck B&B website via our ‘Bookalet’ on-line reservation system.
For bookings made through affiliate websites such as Airbnb and Luxury Coastal then their relevant T&C’s and cancellation refund policy will take precedence.
No exceptions will be made to this cancellation policy.
Cancellation by the owner
We reserve the right to cancel your booking where circumstances cause the Britannia House to become unavailable or uninhabitable for your chosen dates, (including due to Government imposed covid lockdown restrictions).
In the event that confirmed bookings have to be cancelled by The Owner we will endeavour to provide alternative accommodation of a similar standard if available. If this is not possible, a full refund including the deposit paid will be made. The Owner will not be liable for additional expenses incurred by the guest (e.g. for transport etc.), or other compensation claims thereafter.
Cancellation by you
If you cancel your self-catering reservation at Britannia House, you must inform us of the cancellation and the reason for it immediately in writing by email to upperdeckbandb@gmail.com without delay.
If you cancel your reservation for any reason more than 12 weeks (84 days) prior to your arrival we will return your 25% non-refundable deposit.
If you cancel your reservation less than 12 weeks (84 days) prior to your arrival, then your 25% deposit will be retained and you will also be liable to pay the remaining balance at the contracted rate. However, please be reassured that in such circumstances we will endeavour to re-sell the cancelled period. If this is achieved, we will refund the 75% balance to you. However, if at short notice we are unable to re-sell the dates at the full rate you initially paid, then we will refund you only to the value of the resell amount and a £15 admin charge will also apply.
Covid 19
As a result of the Covid-19 pandemic the Government may insist accommodation providers have to close at short notice or impose quarantine restrictions causing inconvenience to you and impacting our livelihood. The Covid pandemic has been with us for over two years and its consequences are now well known. We take the view that guests are fully aware of the risk of last minute Covid cancellations and make holiday arrangements in the full knowledge that pandemic cancellation insurance is not usually available. We have therefore decided that if you must cancel your booking less than 84 days before arrival due to contracting Covid-19, then our standard cancellation will apply and no refund will be paid.
8. LIABILITY
Britannia House is constantly being improved by us so we cannot guarantee that furnishings, decoration or facilities at our property will be exactly as per the photos or specification on our website / advertising. Whilst we make every effort to ensure the accuracy of the property description on our website and advertising, we cannot be held responsible for any inaccurate, potentially misleading or incomplete information about the property.
Except in the case of The Owners negligence, The Owner cannot accept responsibility for any sickness, injury, loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its appearance, plumbing, gas, electrical or otherwise, or exceptional weather conditions,
No responsibility is accepted for the Hirers personal property whether at the property or elsewhere.
The Owner cannot be held responsible where appliances at the property fail to operate or malfunction.We will endeavour to repair or replace such appliances as soon as practically possible after we are made aware of the issue. When repair is not possible during the duration of your stay, (e.g. if a spare part has to be ordered), then The Owner cannot be held liable for any inconvenience this may have caused and will not pay compensation).
9. LIABILITY FOR ‘LOCAL ISSUES’
Whilst Marazion is an un-spoilt and peaceful holiday destination, it is also a ‘living town’ with local people who reside here all year round. Naturally there are occasional activities; wedding celebrations, concerts, the yearly regatta, parades, the carnival, and various sporting events which may result in crowds of tourists, road closures or localised congestion etc., which are all part of town life.
Marazion is a typical Cornish rural coastal community and from time to time, especially after rough seas, there may be accumulations of seaweed, or flotsam & jetsam on the beach which sometimes results in ‘seaside’ smells and short-lived swarms of small flies. Seagulls may also be a nuisance, squawking early in the morning, leaving ‘deposits’ on you or your car and even stealing your pasties! Similarly there may be issues related to agriculture – such as slow moving tractors, mud on the road, livestock smells, wasps, bees and insects or visits by various ‘furry friends’ or other wildlife.
There may also be gardening noise, bonfires and road works or construction work over which we have no control. We are unable to provide advance notice of building works close to our property as in the vast majority of cases we are not advised of where and when or why they might occur. However for your convenience when we are made aware, advance warning will be provided to you if we believe that such works may potentially compromise safety, access, the outlook from the front of the property or be a source of excessive noise - however we cannot be held responsible or liable for any inconvenience caused to you, or disruption to your holiday caused by 3rd party contractors working nearby over whom we have no control.
This list of community ‘issues’ is not exhaustive, but provide examples of normal everyday life in Marazion, for which The Owner have no control and cannot be held responsible, and for the avoidance of doubt, for which the Agent and the Owners accept no responsibility or liability.
10. FORCE MAJEURE
Except where otherwise expressly stated in these booking conditions, the Agent and the Owner can accept no liability where the performance or prompt performance of the Owners contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of “Force Majeure”. In these Booking Conditions “Force Majeure” means any event which the Owner could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, power outages, flooding, fire and all similar events outside our control.
11. ARRIVAL / DEPARTURE TIMES
Unless otherwise stated, weekly bookings are either from Saturday to Saturday You must ensure that you do not arrive at the property until after 4:00 pm on the day of your arrival and you must depart before 10:00 am at the latest on the day of your departure. These strict arrival and departure times are to ensure we have sufficient time to prepare the property for your arrival and in readiness for its next holiday tenants after you leave. If we or our housekeepers are delayed by the late departure of the Hirer a late leaving charge of £25 per hour or part hour will be applied. These arrival and departure times also apply to the car parking spaces (if provided), as we/our cleaners will need to park in those spaces whilst conducting changeovers.
12. LINEN
Unless otherwise specified, all bed linen and bathroom towels are provided. Swimming or Beach towels and Cot Bedding & linen are NOT supplied so please bring your own. We cannot guarantee that duvets and pillows do not contain feathers, so if this is a problem to you please bring your own.
Towels will be laid out in the house ready for your use. Please do not take extra towels / linen out of the linen cupboards as this will incur you additional cost.
The white towels provided should not be taken out of the house or to the beach and any stains on towels or linen not removable by normal laundering will require us to arrange replacement towels or linen which will be charged for.
Ordinarily for stays of two weeks or more, fresh changeover linen and towels will be supplied, but there will be no cleans during the stay and you will be expected to change your own linen (unless agreed in advance). Beds will be made up on your arrival, but not made up during the rental period.
13. REPORTING DAMAGE and BREAKAGES
In case of an issue of concern or any damage caused at the cottage please call or text the owners: Alison or Paul Elliott on mobiles 07854 649415 or 07518 945279
If our answerphone kicks in, please do leave a message as we may not have a mobile signal at the time of your call. We will respond as soon as we receive your message. (Bear in mind you may also have poor mobile reception when we try and respond to you). Or you could send a text, or e-mail to us at britanniahouse@yahoo.com
Please only call us between 9.00am to 5.00pm for general matters. Outside of these hours please only call the owners for the following urgent reasons: No heating, No power, No water, Serious water leak or Guest locked out. Being unable to access the Wi-Fi or operate the TV is not deemed to be urgent. Any issue not deemed as urgent reported after 5.00pm will be responded to on the next business day.
14. CLEANLINESS
Arrival Check
Please check that the cleanliness of the property is to your satisfaction when you check in as cleaning complaints can only be responded to if notified within 2 hours of arrival. Thereafter, whilst at the property, you are responsible for normal everyday cleaning and for keeping the property in a tidy fashion. Please remember to put the wheelie bin out for collection on SUNDAY EVENING. (see guest information folder about recycling dates).
Guidelines Prior to Departure
We are often asked how the property should be left at the end of your holiday. It would be very much appreciated if you could help us achieve a smooth changeover for the incoming guests by observing the following guidelines:
• Please dispose of all rubbish and food waste into the outside wheelie bin, and make sure that re-cycling of cardboard, plastic, glass waste is according to the instructions provided.
• Please empty the fridge and freezer of all your food items.
• Please wash, dry, and put away all crockery, cutlery, pans and cooking utensils during your stay, and on the day of departure load the dishwasher with your used breakfast dishes before you leave and turn it on.
• Please put all used towels in the bath or shower tray.
• Please record any maintenance issues, breakages, loss or damage (including damage to towels or linen) in the ‘Maintenance Book’
• If you have used the BBQ please make sure the rack has been cleaned.
• Please leave the property (and its car parking space) by 10.00am as the owners will arrive promptly to clean and will need to park in the allocated parking space. Don’t forget to leave your keys and the parking permit
15. DAMAGE
Other than normal wear and tear or minor breakages (i.e. the odd glass or piece of crockery), all other breakages, losses or damage and other extra costs will be charged for. Where a guest (or any member of his/her party), staying at the property causes damage to the property then the Owner (& the property insurers), may seek full financial redress from the person who booked the stay.
16. SAFETY AND GUEST BEHAVIOUR
Your safety whilst staying in our property is of paramount important to us. Whilst the Owner has taken every care to provide a safe environment, no liability is accepted for Injury to persons staying in our property, save where this can be shown to be as a result of the negligence of The Owner.
You and your party are expected to behave in a respectful and sensible manner at all times with regard to their own and others safety, and to abide by any house rules especially concerning rowdy behaviour and excessive noise.
Parents are absolutely responsible for the safety of their children and letting this house does not negate parental responsibility.
The Hirer is advised to check details of Britannia House on our website prior to making your booking to ensure it meets your personal requirements. It will be the responsibility of the person making the reservation by paying the deposit (The Hirer), to ultimately decide if the property is suitable for the members of their party or not.
17. RIGHT OF ENTRY
Whilst respecting the privacy and enjoyment of the Hirer, The Owner, their representatives or tradespersons, reserve the right to enter the property at any reasonable time, whether occupied or not, to inspect the property and carry out both essential repairs and normal maintenance including gardening etc., or to enter at any time without notice if there is cause for concern that the booking conditions are being broken.
The Owner reserves the right to take any appropriate action, including immediate termination of the letting (when no refunds will be made and the Owner will have no further liability to you), if the property, contents or its grounds are abused or misused or if the number of persons staying at the property exceeds six persons aged over 24 months, or if dogs are found at the property.
Where damage is caused to the property as a result of the fault or abuse (wilful, negligent or otherwise) of you or your party your £150 damage security bond will be retained and you will be fully charged the cost of repair.
18. PARKING
Guests must only use the space / garage allocated. Please note that the garage will accommodate an average family sized car (e.g. Audi A4), but if in doubt the Hirer should check with the Owner before booking. The Owner accept no liability for additional costs incurred if an alternative parking space is required or a vehicle is damaged.
The Hirer parks his/her vehicle at their own risk. The Property Owner cannot be held responsible for any theft, damage caused to, or loss of contents from The Hirers vehicle(s) or to vehicles belonging to any member of the party during their occupancy, whether parked in an allocated parking space or elsewhere whilst on holiday.
19. DOG & PET POLICY
No dogs or pets of any description are permitted at Britannia House. (Please note: The owners of Britannia House do have a pet dog so any pet related allergies should be brought to our attention before booking).
20. GENERAL CONDITIONS
SMOKING – Britannia House has a strictly ‘No Smoking’ indoors policy. This includes use of vape cigarettes. When smoking outside please ensure you dispose of cigarette ends considerately and safely.
CANDLES - The use of candles in the property is prohibited as this constitutes a fire hazard.
Wi-Fi & MOBILES - We are unable to guarantee mobile telephone reception or the internet connection as connections and signals are subject to supplier network connectivity beyond our control. We do not accept bookings on the basis that they rely on having uninterrupted Wi-Fi or good mobile reception whether for business or pleasure.
COT & HIGH CHAIR - If needed please request to borrow a travel cot or high chair at the time of booking. A cot may only be occupied by a child aged 24 months or less. A child over 24 months counts as a person for the purpose of calculating occupancy. There is no charge for infants under 24 months occupying a cot. The Hirer must bring their own bedding for the cot.
LOST PROPERTY - If you leave any items at the property please inform us ASAP. The most common item left are phone chargers, so make sure you check sockets for them before you leave. If we find something which we think may belong to you we will inform you by e-mail. We will retain any property found for 2 weeks and then it will be disposed of. If you wish lost property to be returned to you please inform us within 2 weeks, and be aware that we may charge a £10 fee plus post and packaging to return said item.
21. COMPLAINTS
If you have any complaints concerning the property, or service received from us, it is important that you inform us immediately (within 24 hours), allowing the complaint to be corrected at the earliest opportunity.
The Hirer should always raise any complaints must be raised during the time of their stay as we cannot properly investigate any complaints made at a later time. In no circumstances will any complaint be accepted if it is brought to our attention after the holiday letting has ended.
PRIVACY POLICY
This privacy policy sets out how Britannia House uses and protects any information that you give us when you use this website. Britannia House takes your privacy seriously and only use your personal information to provide the products and services you have requested from us. We are the data controller in respect of any personal data we collect about you and we monitor our data protection compliance.
How we collect and process your personal information & data – When you make or manage a booking, when you use our contact form for a booking enquiry or, from emails you send us or questions you ask us. If you contact us (by phone, email, text or otherwise), we may keep a record of our correspondence with you for record purposes, to improve the quality of our offering and to prevent and detect fraud.
What information we may collect – The personal information we collect will include name, email address, home address and telephone numbers.
We may use your personal information & data in the following ways – To administer your booking(s), take card or BACS payments, send you emails or call you in relation to your stay. To contact you after departure to ensure you have enjoyed your stay and to invite you to leave a review. To occasionally send you update emails about our B&B should you opt into this service. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at upperdeckbandb@gmail.com.
Sensitive personal data – We do not collect sensitive personal data such as racial or ethnic origin, nationality, religious beliefs, etc. We may use data provided by you to meet your particular needs (for example, the provision of disability access). You do not need to provide us with personal information to browse our website.
Non-disclosure to third parties – We do not share or sell your data with any other company for marketing purposes. We may share your data with agencies such as law enforcement or governmental organisations where we are required to make such disclosures by any applicable law.
Retaining personal information – We retain personal information about you for the period necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
Security - We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies - A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites - Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may request details of personal information which we hold about you under the General Data Protection Regulations introduced in May 2018. You may also request that your personal information we hold is permanently deleted from our records.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible using the detail on our Contact Page. We will promptly correct any information found to be incorrect.
Data controller: Paul Elliott, Director. (Reviewed & amended January 2023)
BRITANNIA HOUSE ACCESS STATEMENT
Property: Britannia House, Turnpike Hill, Marazion, TR17 0BZ
This access statement does not contain personal opinions as to our suitability for those with access needs but aims to accurately describe the facilities and services that we offer all our guests or visitors.
This Access Statement is available in larger print on request.
Introduction
Britannia House is the owners private home, but is made available for self-catering rental during the Christmas, Easter and Summer holiday periods. It is operated as the Upper Deck B&B at other times. Britannia House is a three storey ‘reverse level’ house with the kitchen and dining room on the ground floor. The living room, two bedrooms and family WC / shower room are on the first floor and a third en-suite bedroom is on the top floor. Access to the upper floors is by stairs. There is no elevator, so the property is not suited to anyone likely to experience difficulty climbing or descending stairs.
Entrance
The front door is 800mm wide with a 60mm threshold lip and leads into the hallway which is level throughout with a tiled floor. The entrance area and stairs are well lit with overhead lighting and natural light. B&B guests are shown to their bedroom and if requested their luggage can be carried upstairs.
Doors
All internal doors in Britannia House are 800mm wide, made of solid wood with brass ball twist handles.
Ground Floor Dining Room & Kitchen
A door leads from the hallway into the open plan dining room and kitchen which has a level solid floor. These rooms are well lit with overhead LED lighting and natural light. The dining area has s a large extending table 900mm high with sturdy high backed dining chairs with seats 460mm high. The kitchen has a fitted kitchen with marble worktops which are 90 cm high. In the kitchen all electric sockets are above the worktops. There is a ceramic sink with twist taps. The Rangemaster cooker has two low level ovens and a gas hob. The fridge is full height and the dish washer is fitted below kitchen units near the sink. The washing machine, tumble drier and deep freezer are sited in the outside wash room which is accessed from the rear door which is 900mm wide with 2 x 100mm steps up from the kitchen onto the paved rear courtyard.
There is a WC and washbasin in the rear courtyard. The door is 670mm wide and the WC seat is 480mm cm high.
First Floor Rooms
The living room , Lower Deck B&B guest bedroom and the rear bedroom are on the first floor which is reached by a flight of 14 carpeted stairs, each 190mm high, with a sturdy wooden banister. The first 4 steps twist through a 90 degree turn. The stairs are 760mm wide and have a 90 degree turn at the 13th stair with a small landing. There is no lift fitted so this may limit access for those with reduced mobility.
All first floor rooms are carpeted with short pile natural fibre type fabric except the shower room which has a solid hard floor. All upstairs electric sockets are at skirting board level. All upstairs rooms are well lit with overhead LED lighting and table lights, and benefit from large sash windows bathing the rooms in natural light. The sash windows have security catches to prevent them being opened more than 100mm by children.
The living room has a two seater settee with soft cushions 450mm high. There are 3 high back arm chairs the seats of which are 480mm high. There is a wall mounted TV with remote control above the fireplace housing a gas ‘stove’ fire. The gas fire controls are at ground level. Electric sockets in this room are at low level on the skirting boards.
The Lower Deck bedroom has two 900mm wide cast iron ‘hospital style’ single beds which can be zipped together to form a super king size bed. The height of the bed from the top of the mattress to the floor is 700mm. Electric sockets in this bedroom are at low level on the skirting boards.
The rear facing bedroom has a wrought iron king size bed. The height of the bed from the top of the mattress to the floor is 700mm high. Electric sockets in this bedroom are at low level on the skirting boards.
The first floor family bathroom has a WC with wooden soft close seat 480mm high. The marble topped wash stand housing the sink is 900mm high and the taps are operated by levers. The fully tiled walk in rain shower has a glass panel with 500mm wide open access. The shower tray has a small 50mm lip and the shower is operated by levers. There is no grab handle in the walk in shower but a non slip shower mat is provided.
Second Floor Bedroom en-suite
The Upper Deck bedroom is on the second floor reached from the first floor landing by a further flight of 14 stairs each 190mm high with a sturdy wooden banister. These stairs are 580mm wide.
The bedroom and en-suite are well lit with LED down lighting, table lamps and natural light. The room has a short pile carpet, all bedding is non-feather.
The Upper Deck bedroom has a king size bed. The height of the bed from the top of the mattress to the floor is 620mm. The bedroom is very well equipped with two bucket arm chairs 470mm high and has a flat screen Freeview digital television with remote control & subtitles facilities.
The en-suite bath room offers the following:
· Door opening to the bathroom is 580mm wide.
· A bath with electric shower over. Bath sides are 520 mm high.
· The toilet height is 400mm high
· The wash basin height is 780mm high
· Well lit with overhead lights and mirror light
· Non-slip hard lino flooring.
There are no grab handles in the en-suite bathroom, but a non slip bath mat is provided.
Outside Areas
To the rear of Britannia House there is a raised decked patio accessed by a flight of 36 granite steps. 900mm wide and 200mm high. This patio area has garden furniture comprising rattan arm chairs, 2 sun loungers and a wooden bench. The decked area is surrounded by a wooden balustrade 100mm high. Children must be supervised when using this area.
Bed & Breakfast Meals
The B&B is able to cater for varying dietary requirements. We ask guests to advise us when making a booking with specific requirements. Breakfast is cooked to order and served in the guest bedroom at a dining table.
Additional Information
Britannia House is fitted with an audible smoke detector fire alarm system. Evacuation procedures are detailed in each bedroom. Should you require assistance someone will come to your room and help you with evacuation.
Pets are not accepted, however assistance dogs are welcome. A water bowl can be supplied for bedrooms where necessary. Dog food is not provided.
Car Parking and Arrival
Britannia House does not have car parking on site. Turnpike Hill is controlled by double yellow line parking restrictions so other than stopping to offload passengers and luggage it is not suited for on street parking even with a blue badge as the road is narrow and buses or emergency vehicles may not be able to get through. Parking is available at the Godolphin Hotel car park 400m away. Guests can be dropped off outside the property then the car can be taken to be parked.
Pre-Arrival & Getting Here:
For full details and maps of how to reach us please see the directions section of our website www.uperdeckbandb@.co.uk which is linked to Google Maps.
You can plan your journey by car or public transport using http://www.traveline.info/ . Simply enter your home postcode and ours, (which is TR170BZ) to get directions.
Trains
Penzance is well served by direct rail routes from many parts of the UK. It is the terminus of the InterCity line from London and the North and is approximately five hours travel time from London-Paddington. There are direct through train services to the Midlands, the North-West and North-East of England as well as to Scotland.
There are also local services within Cornwall on a number of scenic routes.
The nearest railway station is Penzance, which is 4 miles away from Marazion. Train Tickets may be purchased on-line at https://www.thetrainline.com/
Staff assistance at Penzance station is available at the following times:
Monday-Friday 06:00 -22:00
Saturday 06:00 -22:00
Sunday 08:30 -22:15
Great Western Railway provide assisted travel services for older and disabled passengers who can book assisted travel by:
· calling 0800 197 1329 (06:00 to 23:00)
· using type talk on 18001 0800 197 1329
· filling in an online form
Taxis
A taxi rank is located directly outside the rail station. If you require an accessible taxi this can be booked in advance from ‘A Cabs Taxis’ who have a wide range of vehicles for hire including 8 seater, and wheelchair accessible vehicles. Telephone 01736 35066601736 333222 to book in advance.
Buses
The nearest bus stop is 150 metres from The Upper Deck B&B near to the Methodist Chapel. Ask the driver for the stop on Fore Street. There is no shelter or seating. All buses can accommodate one wheelchair.
The ‘First Kernow’ bus service runs to/from the bus station and the railway station at Penzance approximately every 30mins. Please refer to https://www.firstgroup.com/cornwall for timetable details on-line or telephone 0345 602 0121 (7am – 7pm Monday to Saturday) for bus times information.
Footpaths
The pavement along the street outside the B&B is paved but in some places in Marazion is very narrow and certainly not suited for wheelchair use. In places it is necessary for pedestrians as well as wheelchair users to use the road rather than the footpath. As the street name suggests Turnpike Hill is on a slight incline. This area is well lit at night by effective street lighting. The speed limit is 30mph, but the roads in Marazion can be busy in the main holiday season so extra care must be taken.
Health and Medical Information
The nearest NHS General Hospital with an A&E unit is the West Cornwall Hospital at Penzance at St Clare Street, Penzance, Cornwall, TR18 2PF
E-Mail: contact@cornwall.nhs.uk
Tel: 01736 874 000
Website: http://www.cornwall.nhs.uk/rcht
Marazion Doctors surgery
Marazion Health Centre, Gwallon Lane, Marazion, Penzance.
Tel: 01736 710 505
Other Useful Links
Disability Cornwall
Disability Cornwall is the main disability organisation working in the county offering a range of services and facilities to disabled people living locally and to visitors to the County. Check out their extensive website for full information on what they are able to offer at www.disabilitycornwall.org.uk
DIAL Cornwall - Disability Information Advice Line
Free, confidential independent and friendly advice to disabled people, their families and carers throughout Cornwall. http://www.disabilitycornwall.org.uk/ias/dial
Tel 01736 759500 / 07522 970336
Access Cornwall
Provides information on accommodation, cinemas and theatres for people with disabilities visiting Cornwall. For information contact:
June Hackett Jubar 6 Stenalees Hill, Stenalees, St Austell, Cornwall PL26 8TB
Tel: 01726 850 842
Useful Publications
The National Trust - Information for Visitors with Disabilities
Free annual booklet giving information on the Trust’s most accessible properties should be read in conjunction with the yearly Handbook for Members and Visitors (free to Trust members or can be purchased from any National Trust properties or from the National Trust Membership Department), which gives details of opening times, etc. Free admission is available at all National Trust properties to the necessary companion of a disabled visitor. National Trust Membership Department, Freepost MB1438, Bromley, Kent BR1 3BR Tel: 0870 458 4000 The National Trust 'Access for All' Office, 36 Queen Anne's Gate, London SW1H 9AS Tel: 020 7447 6742. Email: accessforall@ntrust.org.uk
English Heritage: Guide for Disabled Visitors
An annual booklet giving information on accessibility and facilities for disabled people at about one hundred historic buildings and sites owner by English Heritage. Braille, tape and large print versions are also available. The free booklet can be obtained at many English Heritage sites or by contacting: Tel: 0870 3331181 Fax: 01793 414926 Minicom: 01793 414878 Email: customers@english-heritage.org.uk
The Upper Deck B&B Emergency Contact Information
Proprietors: Paul and Alison Elliott
The Upper Deck B&B, Britannia House, Turnpike Hill, Marazion, Cornwall, TR17 0AD.
website: www.upperdeckbandb.co.uk
E-mail: upperdeckbandb@gmail.com
Home Telephone: 0044 (0)1736 711098
Paul mobile 07518 945 279
Alison Mobile: 07854 649415
Hours of Operation:
Open all year but please refer to our website to see availability and to make reservations on-line.
All Policies Reviewed and amended 1st February 2022